Manufacturer's Warranty Policy
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MOXA Warranty Periods
| Product | Product Line | Warranty Period |
| Industrial Ethernet Solutions | Industrial Core Switches | 5 Years |
| Rackmount Ethernet Switches | ||
| DIN-Rail Ethernet Switches | ||
| Industrial PoE Switches | ||
| EN 50155 / IEC 61850-3 Ethernet Switches | ||
| Industrial Secure Routers | ||
| Ethernet Media Converters | ||
| Industrial Ethernet Gateways | ||
| Industrial Wireless LAN | ||
| Industrial Cellular Devices | ||
| Industrial Computing | Embedded RISC Box Computers | 5 Years |
| Embedded x86 Box and Marine Computers | 3 Years | |
| Panel Computers* | 3 Years for computer systems, 1 Year for LCD panels | |
| Displays | 1 Year | |
| Serial Connectivity | Serial Device Servers | 5 Years |
| Industrial USB Devices | ||
| Multiport Serial Boards | ||
| Media Converters | ||
| Embedded Networking Devices | ||
| IP Surveillance | HD IP Camera | 5 Years |
| SVGA IP Camera | 3 Years | |
| Speed Dome Cameras | 3 Years | |
| Video over IP Servers | 5 Years | |
| Remote Automation | Micro RTU Controllers (excluding models with relays***) | 5 Years |
| Ethernet Micro RTU Controllers (excluding models with relays***) | 5 Years | |
| Ethernet Remote I/O Modules (excluding models with relays***) | 5 Years | |
| Modular Remote I/O Modules | 2 Years | |
| Modular RTU Controllers | 5 Years | |
| Serial Remote I/O Modules (excluding models with module expansions) | 5 Years | |
| Note: *The warranty period for the MPC-122-K series is 1 year. ** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items: a. Fans b. Shutters c. Zoom lenses (VP-1214MPIR, VP-3112MPIR and VP-3113MPIR remain 5-year warranty) d. DC-Iris, P-Iris lenses e. PAN, TILT, and lens motors / mechanisms f. Slip rings *** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years. |
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| Peripherals | Warranty Period | |
| Batteries | 1 Year | |
| DIN-Rail Power Supplies | 3 Years | |
| Fiber Patch Cords, SC to ST Duplex Adapters | 1 Year | |
| Hard Drives & Solid-State Drives* | Original manufacturers' warranty period | |
| Power Adapters** | 1.5 Years | |
| Serial Connection Boxes (excluding C32020T) | 1 Year | |
| Serial Connection Cables | 5 Years | |
| SFP Ethernet Modules*** | 5 Years | |
| PT Scanners | Original manufacturers' warranty period | |
| Wireless and Cellular Antennas/ Accessories / Modules | 1 Year | |
| Note: * The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables. ** The warranty period for power adapters starts from the manufacturing date marked on the unit label. *** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years. |
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Hirschmann Warranty Periods
| Managed Switches | Current Warranty | Lifetime Eligible |
| SPIDERS | 5 years | - |
| RS2 | 5 years | Y |
| RS2xx, RS3xx, RS4xx | 5 years | Y |
| GECKO | 5 years | Y |
| RSP / RSPL / RSPS / RSPE / RSPM | 5 years | Y |
| RSR | 5 years | Y |
| RSB20 | 5 years | Y |
| MS20, MS30, MSP and modules | 5 years | Y |
| MACH 100 and modules | 5 years | Y |
| MACH 1000 | 5 years | Y |
| MACH 4000 and modules | 5 years | Y |
| RED25 | 5 years | Y |
| GREYHOUND | 5 years | Y |
| OCTOPUS | 5 years | Y |
| Wireless | ||
| BAT-C-xx | 5 years | - |
| OpenBAT-R - BAT-Rxx | 5 years | Y |
| OpenBAT-F - BAT-Fxx | 5 years | Y |
| BAT Controller | 5 years | - |
| Antennas | 2 years | - |
| Fieldbus and Series Fiber Interfaces | ||
| OZD and OZDV | 5 years | Y |
| Security | ||
| EAGLE One, EAGLE 20/30 | 5 years | Y |
| TOFINO XENON | 5 years | Y |
| Software | ||
| - | 6 months | - |
| Accessories | ||
| 19'' Rack DIN Rail Adapter | 2 years | - |
| ACA Configuration Adapter | 2 years | - |
| DIN Rail Mount Kits | 2 years | - |
| SFP and XFP Transceivers | 2 years | - |
| Power Cables | 2 years | - |
| Antennas | 2 years | - |
| All Power Supplies | 2 years | - |
| * This Lifetime Warranty Applies to Purchases Made After May 1, 2011 and Registered Within Six Months of the Purchase Date. Click Here | ||
Sierra Warranty Periods
| Product Category | Product Line | Warranty Period |
| AirLink Routers & Gateway | AirLink RV50 | 3 Years |
| AirLink GX450 | ||
| AirLink GX400 | ||
| AirLink LS300 |
Digi Warranty Periods
| Product Categories | Warranty Period |
| TransPort® WR44 R and ConnectPort® X5 R | 3 years |
| XBee, XTend, XPress, XStream, and XCite | 1 year |
| Rabbit | 1 year |
| Wireless Routers and Gateways | 5 years |
| Wireless Modems and Peripherals except XBee | 5 years |
| Console Servers | 5 years |
| Serial Servers | 5 years |
Lantronix Warranty Periods
| Product Names | Warranty Period |
| EDS-MD | 5 years |
| EDS8PR / 16PR / 32PR | 2 years |
| EDS8PS / 16PS | 2 years |
| EDS1100 / EDS2100 | 2 years |
| EDS4100 | 2 years |
| IntelliBox®-I/O | 2 years |
| MSS4 | 1 year |
| SecureBox® SDS1101 | 2 years |
| SecureBox SDS2101 | 2 years |
| UDS1100 | 2 years |
| UDS2100 | 2 years |
| UDS1100-IAP | 2 years |
| WiBox® | 2 years |
| WiSpan | 2 years |
| XPress-DR+ | 2 years |
| XPress-DR | 1 year |
| XPress-DR-IAP | 1 year |
| XPress-Pro SW | 2 years |
Atop Warranty Periods
| Product Categories | Warranty Period |
| Ethernet Switches | 5 years |
| Wireless | 5 years |
| Serial Device Servers | 5 years |
| Modbus Gateways | 5 years |
| Embedded Device Servers | 5 years |
| DIN-Rail Power Supplies | 3 years |
| Power Adaptors | 1 year |
| Antennas | 1 year |
| Other Accessories | 1 year |
Planet Warranty Periods
| Product Categories | Warranty Period |
| Industrial Ethernet | 5 years |
| Etherent Switch | 3 years |
| Power Over Ethernet | 3 years |
| Media Converter | 3 years |
| Extended Temp Fiber Transceiver | 5 years |
| Non-Extended Temp Fiber Transceiver | 3 years |
| Accessories | 1 years |
Advantech Warranty Periods
| Product Categories | Warranty Period |
| Ethernet I/O | 2 years |
| Serial I/O | 2 years |
| USB I/O | 2 years |
| UNO Computer | 2 years |
| Wireless AP/Bridge/Client | 2 years |
| Ethernet Switch | 2 years |
| Gigabit Ethernet Switch | 2 years |
| SFP Module | 2 years |
Sena Warranty Periods
| Product Categories | Warranty Period |
| Bluetooth Serial Adapater | 3 years |
| Bluetooth Embedded Module | 1 year |
| Industrial Bluetooth Access Point | 3 years |
| Blueooth USB Adapater | 1 year |
| External Device Servers | 5 years |
| Embedded Device Servers | 1 year |
Etherwan Warranty Periods
| Product Categories | Warranty Period |
| Hardened Product Line | Limited Lifetime Warranty |
| Industrial Product Line | 5 years |
| Commercial Product Line | 3 years |